Shipping Policy for DivineGemstone

Effective Date: January 17, 2025

At DivineGemstone, we strive to provide timely and efficient shipping for all our customers. This Shipping Policy outlines the details regarding our shipping procedures, delivery timelines, and fees. Please review the information carefully to ensure a smooth shopping experience.

1. Shipping Methods and Fees

We offer a variety of shipping methods to ensure that you receive your jewelry as quickly and conveniently as possible. The shipping costs depend on the delivery address and the selected shipping option at checkout.

  • Standard Shipping: Delivery typically within 5-7 business days after processing. This option is available for domestic orders.
  • Expedited Shipping: Delivery typically within 2-3 business days after processing. Available for an additional fee.
  • Express Shipping: Delivery within 1 business day after processing. This option is ideal for urgent orders and is available for an additional charge.
  • International Shipping: We also offer international shipping to most countries. Delivery time varies based on the destination country and the shipping method selected.

Shipping fees will be calculated at checkout based on the destination, shipping method, and order size. Shipping fees are non-refundable unless the return is due to an error on our part, such as shipping the wrong item.

2. Order Processing Time

Once your order is placed, we aim to process it as quickly as possible. Please note the following:

  • Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed. This excludes weekends and holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email will contain your order details and estimated shipping date.
  • Shipping Notification: Once your order has been shipped, you will receive a shipping notification email with tracking information. Please note that tracking information may take up to 24 hours to be updated by the shipping carrier.

3. Shipping Destinations

We ship to both domestic (United States) and international addresses. For international orders, please be aware that shipping times and fees may vary depending on the country of delivery. If you are unsure about international shipping availability to your location, please contact our customer service team at info@divinegemstone.com.

International Customers: Please note that customs duties, taxes, and other import fees may apply upon delivery. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

4. Shipping Delays

While we make every effort to ensure timely delivery, please be aware that shipping delays can occasionally occur due to circumstances beyond our control. Such delays can include, but are not limited to:

  • Weather conditions
  • Carrier delays
  • National holidays
  • Customs processing (for international orders)

If your order is delayed, we will notify you as soon as we receive any information from the carrier. Unfortunately, we are not responsible for any delays caused by the shipping carrier.

5. Shipping Insurance

For your peace of mind, we offer shipping insurance on all orders. This ensures that your jewelry is protected in case it is lost or damaged during transit. If you opt for shipping insurance, you will be covered for any issues related to the delivery of your order.

If your order is lost or damaged during transit, please contact our customer service team immediately at info@divinegemstone.com, and we will work to resolve the issue with the shipping carrier.

6. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. Orders that are undeliverable due to incorrect or incomplete addresses may be returned to us, and additional shipping fees may be required for re-shipment.

We are not responsible for lost packages due to incorrect shipping information. If you realize an error in your address after placing an order, please contact us as soon as possible to make any necessary corrections.

7. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the status of your package directly on the carrier’s website (e.g., USPS, FedEx, UPS).

If you have trouble tracking your order or have any questions regarding the delivery status, please feel free to reach out to our customer support team at info@divinegemstone.com.

8. Damaged or Missing Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@divinegemstone.com. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund if necessary.

In the rare event that your order is missing an item, please notify us within 7 days of receiving your shipment, and we will work with you to resolve the issue.

9. Changes to This Policy

DivineGemstone reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this page periodically for any updates.

Customer Support

If you have any questions regarding shipping, delivery, or need assistance with your order, please feel free to reach out to us:

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