Sales Policy – Effective Date: December 25, 2024

Business Name: Divine Gemstone
Street Address: 428 W 5th Mulberry, Arkansas (AR), 72947
Phone Number: (479) 997-1163
Email: info@divinegemstone.com
Website: https://divinegemstone.com

1. Introduction

At Divine Gemstone, we value your business and are dedicated to offering high-quality products at competitive prices. Our Sales Policy outlines the terms and conditions under which we sell our products. This policy applies to all customers who purchase products from us, whether through our website, phone orders, or in-store purchases.

By placing an order with us, you agree to the terms set out in this policy. We encourage you to read through it carefully to ensure a smooth shopping experience.

2. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. If a product is out of stock, we will notify you and provide an estimated restocking time, or we may suggest alternative products.
  • Product Descriptions: We make every effort to ensure the accuracy of product descriptions, images, and specifications on our website. However, due to variations in monitor settings, actual products may differ slightly in appearance from the images shown.
  • Pricing: Prices are listed in U.S. Dollars and are subject to change without prior notice. However, once an order is placed, the price at the time of purchase will be honored, and no price changes will apply.

3. Ordering Process

  • How to Order: Customers can place orders through our website, by phone, or by email. When making an online purchase, you must add items to your cart and proceed through the checkout process.
  • Order Confirmation: Once you complete your order, we will send you an order confirmation email containing the details of your purchase, including the items ordered, quantities, and total price.
  • Order Changes and Cancellations: If you wish to change or cancel an order, please contact us as soon as possible. We can modify or cancel orders only if they have not been shipped.

4. Payment Terms

  • Payment Methods: We accept various payment methods, including credit and debit cards, PayPal, and other secure payment options. Payment must be made in full at the time of the order.
  • Payment Security: We use industry-standard encryption technologies to ensure that all payments are processed securely. Your payment information is processed through a secure payment gateway, and we do not store sensitive data.
  • Fraud Prevention: All payments are subject to validation checks. If fraud is suspected, we may request additional information to verify the authenticity of the transaction.

5. Shipping and Delivery

  • Shipping Locations: We offer shipping to U.S. addresses and select international locations. For international orders, additional customs duties and taxes may apply.
  • Shipping Methods: We offer a variety of shipping methods, including standard shipping, expedited shipping, and express delivery. Shipping costs are calculated at checkout based on the weight of the items and your location.
  • Shipping Timeframes: Orders are processed within 1-3 business days. Delivery times vary depending on the shipping method selected and the destination address. You will receive a tracking number once your order has been shipped.
  • Shipping Issues: If your package is lost, damaged, or delayed, please contact our customer service team immediately. We will assist you in resolving the issue with the shipping carrier.

6. Returns and Exchanges

We want you to be satisfied with your purchase, but we understand that sometimes returns or exchanges are necessary. Please refer to our Refund and Returns Policy for detailed information on how to return items.

  • Return Window: Items can be returned within 30 days of purchase for a full refund or exchange, subject to the conditions outlined in our return policy.
  • Return Process: Returns must be in the original condition with all packaging and tags intact. The customer is responsible for the cost of return shipping unless the item was defective or an error was made in the fulfillment of the order.

7. Warranty and Guarantees

Divine Gemstone offers a warranty on certain products, covering defects in materials and craftsmanship. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

  • Defective Items: If you receive a defective item, please contact us within 14 days of receipt for a full refund, replacement, or repair, depending on the situation.
  • Exclusions: Items that have been altered, damaged by the customer, or are past the return window are not eligible for warranty claims.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product in question.

9. Customer Support

If you have any questions or concerns regarding your order, our products, or any other aspect of our service, please contact our customer support team:

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.