Privacy Policy for DivineGemstone

Effective Date: January 17, 2025

At DivineGemstone, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, DivineGemstone.com, or make purchases from our online store. By using our website or providing personal information, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide a personalized and efficient shopping experience. The types of information we collect include:

Personal Information

  • Contact Information: Name, email address, phone number, and shipping address when you create an account or place an order.
  • Payment Information: Credit card details, billing address, and payment method information when you make a purchase. (Note: Payment information is processed securely and is not stored by us.)

Non-Personal Information

  • Device and Browser Information: Information about the device, operating system, and browser you use to access our website.
  • Usage Data: We collect information on how you interact with our website, such as pages viewed, time spent on the site, and links clicked. This helps us improve our website and tailor our offerings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process your orders, including payments, shipping, and delivery of products.
  • Customer Support: To provide customer service and assist with any inquiries or issues you may have regarding your order.
  • Marketing: To send you promotional offers, newsletters, or other marketing communications (you can opt out of these communications at any time).
  • Website Improvement: To analyze how you interact with our website and improve the user experience.
  • Legal Compliance: To comply with applicable laws and regulations and to enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your personal data with trusted third-party vendors who assist us in fulfilling services related to your order, such as payment processing, shipping, and email communication. These providers are contractually obligated to protect your data and use it only for the purpose of providing the services for which they were engaged.
  • Legal Compliance: We may disclose your personal information when required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience while using our website. These technologies help us:

  • Improve site functionality and navigation.
  • Remember your preferences (such as login information and shopping cart contents).
  • Analyze website traffic and user behavior.

You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take your privacy seriously and implement a variety of security measures to safeguard your personal information. These measures include:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information during transmission.
  • Access Control: Only authorized personnel have access to your personal data.
  • Data Storage: We store your personal data on secure servers, and we follow industry-standard security protocols to ensure the safety of your information.

However, please note that no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot ensure absolute security.

6. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

  • Access and Correction: You may request access to your personal data and ask for corrections if the information is inaccurate or incomplete.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as compliance with legal obligations).
  • Opt-Out of Marketing Communications: You may choose to opt-out of receiving promotional emails or other marketing communications at any time by following the unsubscribe instructions provided in the email or by contacting us directly at info@divinegemstone.com.
  • Do Not Track: Some browsers allow you to set a “Do Not Track” signal to inform websites that you do not want your activity tracked. Please note that we do not respond to Do Not Track signals.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under the age of 18 without verification of parental consent, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please feel free to contact us:

Thank you for trusting DivineGemstone with your personal information. We are dedicated to ensuring your privacy is respected and your shopping experience is enjoyable.