Payment Policy for DivineGemstone

Effective Date: January 17, 2025

At DivineGemstone, we aim to provide a seamless and secure shopping experience. To ensure that your transaction is processed smoothly, please review our Payment Policy below.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can securely pay using PayPal, which is an encrypted and trusted payment platform.
  • Apple Pay / Google Pay: We also support Apple Pay and Google Pay for quick and secure transactions.
  • Gift Cards: DivineGemstone gift cards are also an accepted form of payment.

Please note that your payment information is processed securely through trusted third-party payment processors.

2. Payment Security

We prioritize your security. All transactions on our website are protected using SSL (Secure Socket Layer) encryption. This ensures that your personal and financial information remains private and secure during payment processing.

Our payment processors, such as PayPal, Stripe, and Apple Pay, use industry-standard encryption technology to protect your data.

Note: DivineGemstone does not store or retain your credit card information after the payment is processed.

3. Billing Information

When making a purchase, you will be required to provide accurate billing information. This includes your name, shipping address, billing address, phone number, and email address. The billing details must match the information provided by your payment provider (e.g., credit card company, PayPal account).

It is your responsibility to ensure that the information you provide is correct and up-to-date. Incorrect billing information may lead to order delays or cancellations.

4. Order Authorization and Charges

Upon completing your purchase, your payment method will be authorized immediately, but your card will not be charged until your order is confirmed and processed.

Once your order is confirmed and ready to ship, your payment will be finalized and your card will be charged for the total order amount, including taxes and shipping fees (if applicable).

Note: Authorization holds may temporarily reduce your available credit or funds until the charge is completed.

5. Taxes and Fees

The sales tax applicable to your order will be calculated based on your shipping address. Sales tax will be automatically added to your order total during checkout. The applicable tax rate will be determined by your state or region.

For international orders, please be aware that customs duties, import taxes, and other fees may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

6. Discounts and Promotions

If you have a discount code or promo code, you can enter it during checkout to receive a discount on your order. Please note the following:

  • Only one promo code can be used per order.
  • Promo codes must be entered at checkout to apply.
  • Promo codes may have expiration dates or other restrictions.

Any promotions or discounts are subject to availability and may change without notice.

7. Payment Declines

If your payment is declined for any reason (such as insufficient funds, expired credit card, or incorrect billing information), your order will not be processed, and we will notify you via email. You can then update your payment details and try placing the order again.

If a payment issue arises, please contact our customer service team for assistance.

8. Order Cancellations

Once an order has been placed and processed, it is generally not possible to cancel or modify it. However, if you need to cancel your order, please contact us as soon as possible, and we will make every effort to accommodate your request if the order has not yet been shipped.

If your order has already been shipped, please refer to our Refund and Returns Policy for instructions on how to return or exchange items.

9. Customer Support

If you have any questions about payments, billing, or issues with your order, please contact our customer service team. We’re here to help: